Privacy statement Handelsonderneming Arenque

May 22, 2018

Your privacy is of great importance to Handelsonderneming Arenque. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the webshop Handelsonderneming Arenque with information that we learn about you.

If you have any questions, or want to know exactly what we keep of you, please contact Handelsonderneming Arenque.

Handling order

When you place an order with us, we use your personal data to be able to handle it properly. We may then give your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your name and address, IP address, e-mail address, telephone number and billing address. We do this on the basis of your consent. We keep this information until your order is completed and seven years after that (that is the legal storage obligation).

Providing to third parties

We work with certain companies that can receive your personal data from us above.

For the processing of orders we work together with:

    • Our payment provider Mollie; PayPal

    • Our postal company ParcelPro; PostNL

PayPal and PostNL are located outside the EU of these parties.

Access portal

With our portal you get access to a management environment where you can set, specify and change things for the web store yourself. We keep track of what you did and when, so that there is proof of it.

For this we use your name and address, IP address, telephone number and e-mail address. We do this on the basis of your consent. We keep this information until the end of the service to you.

Contact form and Newsletter

With the contact form you can ask us questions or make requests.

For this we use your e-mail address, IP address, name and question or remark. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. You can also report this via the portal.

Your e-mail address will only be added to the list of subscribers with your permission. This data is saved until you cancel the subscription.

Purchases credits

Some things at Handelsonderneming Arenque work with credits, which you have to buy in advance, and where we use your personal data to handle the purchase and to register the credits.

For this we use your IP address, e-mail address, name and address, telephone number, payment details and billing address. We do this on the basis of your consent. We keep this information until your order is completed and seven years after that (that is the legal storage obligation).

Providing to third parties

We work with certain companies that can receive your personal data from us above.

For the processing of orders we work together with:

    • Our payment provider Mollie; PayPal

PayPal is located outside the EU of these parties.

Advertisement

We would like to send you advertising about offers and new products or services. We do this:

    • by mail

    • by email

    • via social media

    • by phone

You can object to this advertisement at any time. Every letter tells you how to do this. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also report this via the portal.

Location data

Sometimes it is necessary for our webshop Handelsonderneming Arenque to find out where you are. We then ask separately whether we should know this and only if you give permission, we will receive this information.

For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the creators of this software (such as Google Maps) do with it. Always read their privacy statements.

Ads

Our webshop has general advertisements. We do not keep personal data, so we do not know if you like it.

Provision to other companies or institutions

With the exception of the aforementioned partners, we will not, under any circumstances, provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this if there is a suspicion of a crime).

Social media buttons are included in our web store. With this, the administrators of these services collect your personal data.

Cookies

Our webshop uses cookies. Cookies are small files where we can store information so that you do not have to enter it all the time. But we can also see that you are visiting us again.

When you visit our webshop for the first time, we present a notification with an explanation about cookies. Hereby we will ask for your agreement for the use of these cookies.

You can disable the placing of cookies via your browser, but some things from our webshop will not work properly anymore.

We have made agreements about the use of cookies with other companies that place cookies. However, we do not have complete control over what they themselves do with the cookies. Read their privacy statements.

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google. There are strict agreements about what they can keep up with. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is of great importance to us. We ensure that your data is properly protected with us. We always adjust security and pay attention to what can go wrong.

Changes to this privacy statement

When our web store changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Access, change and delete your data

If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:

    • receive an explanation of what personal data we have and what we do with it

    • insight into the exact personal data we have

    • to have errors corrected

    • the removal of outdated personal data

    • withdrawing permission

    • object to a particular use

Please note that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

To file a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Dutch Data Protection Authority.

Contact details

Trading company Arenque

Lageweg 9

9472 TD Zuidlaren

webstore[.at.]arenque.xyz

+31502110916